In today’s competitive business environment, CUES is committed to providing high-quality, individualized customer service/support as a requirement. With the CUES Customer Service Department, trained and knowledgeable Technical Support Representatives can help you diagnose or solve problems via phone, email, or live WebEx sessions. Our Customer Service Representatives are here to help you with any problem, question or concern you may have. Customer Service is our top priority at CUES and our success depends on responding quickly to your needs. The process of customer service precedes the sale of equipment, continues upon delivery, and extends for the duration of equipment use and thereafter.

CUES offers the following services:

Applications Study –
CUES sales or customer service representatives are available to visit your facility and to meet with all applicable personnel to determine your unique equipment and support requirements.

Field Service –
Employing the largest and most experienced field service team in the industry, CUES can quickly send personnel to your facility to accomplish regular preventative maintenance, system analysis, repair of equipment, training, or demonstrations.

Internet Service - Troubleshooting / Parts or Repair Expediting -
Do you have a repair problem or an equipment question? Do you need to check the availability on a part, loaner, or repaired item? Click here to contact us via phone or email.

Demonstrations –
CUES will send sales or field service professionals to demonstrate the inspection and rehabilitation equipment and processes of your choice!

Training –
Training is essential to the success of any inspection or rehabilitation program. It increases operator efficiency, decreases downtime, and maximizes your investment. Maintaining the largest and most experienced field service and training staff in our industry, CUES offers standard and advanced hands-on hardware and software training sessions at your facility. Training can be arranged to fit your schedule! If new equipment is procured, operators need a refresher course, or change in personnel occurs, additional onsite or factory training is available at your request.

Continuous Education / Seminars –
CUES offers technical training schools in many region of the country throughout the year. Topics include the basics of television inspection and preventive maintenance, data acquisition, tear down and rebuild of mechanical assemblies, and hands-on troubleshooting using multi-meters.

Parts Support –
CUES strives to ship all parts orders on the same day or within 24 hours of receipt of order. Our parts are factory inspected and of the finest quality. For more information, go to the CUES Parts & Service web page!

Repair Facilities –
CUES maintains fully-staffed repair facilities in Orlando, FL; Welches, OR; Waukesha, Wisconsin; Atlanta, GA; Ontario, CA; and Mississauga, Canada. Click here to view the contact information for these locations. We offer the quickest turn around time in the industry, offering standard 72-hour service or same day completion of repair.

Phone Troubleshooting –
We encourage operators to utilize our highly experienced troubleshooting team to help diagnose problems as they arise. Many repairs can be accomplished in the field via telephone. This reduces costs, minimizes downtime, and maximizes your investment. A CUES customer service representative is available to guide you through system and equipment analysis, and will forward the applicable support documentation and parts needed to complete the repair. If field repair cannot be accomplished, send your equipment to one of our convenient service facilities for a speedy repair.

Loaner Equipment –
CUES maintains the largest loaner equipment inventory in our industry. Our equipment is extremely rugged and dependable, but problems can be encountered with any manufacturer’s equipment. Loaner equipment is available to provide quick replacement for items sent in for repair to maintain your critical production schedule.

Click here to view all contact information for CUES Customer Service
Customer Service Repair Form
[Click here] to download the Repair Report form (requires Adobe Acrobat Reader ).
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Corporate Headquarters
3600 Rio Vista Avenue
Orlando, Florida 32805
Fax: 407.425.1569
Email: salesinfo@cuesinc.com 

CUES is proud to introduce our new and improved product catalog. Click the link to download the catalog in PDF format.

Download the CUES Product Catalog >>>>>

Our goal is to rapidly diagnose and resolve customer issues!